PRIVACY POLICY

  Effective Date: March 1, 2026                Company Name: ProLine Agents LLC               Website:  https://ProLineAgents.com

1. Introduction

At ProLine Agents LLC, we  respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when providing AI-assisted phone and messaging services for cosmetic dentistry practices.


2. Information We Collect

We may collect the following information to provide our services:

  • Name, phone number, and email address
  • Appointment and consultation details
  • Communication preferences
  • Information submitted through contact or demo request forms

All information is collected directly from patients when they schedule appointments online, by phone, or in person.


3. How We Use Information

Your personal information is used exclusively for:

  • AI-assisted phone calls and SMS messages to confirm appointments, send reminders, and follow up on missed calls
  • Scheduling consultations for cosmetic dental procedures, including veneers, Invisalign®, dental implants, and smile makeovers
  • Improving the efficiency of our AI systems while protecting your data

All communications are strictly related to patient care and appointment management, not promotional marketing.


4. AI Assistance

Our systems use AI-assisted technology to handle phone calls and text messages. AI helps ensure timely and accurate appointment reminders, follow-ups, and missed-call recovery. Patients are informed that these communications can be AI-assisted.


5. SMS Communication & Consent

ProLine Agents LLC provides AI-powered communication technology that enables dental practices to send conversational SMS messages to their patients.  Patients provide consent to receive AI-assisted calls and messages at the time they schedule appointments. Consent may be given online, by phone, or in person at the practice. Patients can opt out at any time by:

  • Replying STOP to SMS messages
  • Requesting not to receive AI calls
  • Contacting the office directly


Nature of Messages

Messages may include:

  • Appointment scheduling confirmations
  • Appointment reminders
  • Missed call follow-ups
  • Patient support communications
  • Service-related notifications

These messages are sent on behalf of the dental practice.


Opt-In Process

Patients opt in to receive SMS communications by providing their phone number directly to the dental practice through one or more of the following methods:

  • Calling the dental office
  • Submitting an online appointment request form
  • Completing a website contact form
  • Registering in-office as a patient

The dental practice is responsible for obtaining proper consent from patients.


6. How We Share Information

We may share information only in the following circumstances:

  • Cosmetic dentistry practices you are scheduled with
  • When required by law, court order, or regulatory authority
  • Service providers assisting with AI operations under strict confidentiality
  • To protect the rights, safety, and security of our company or users

We do not sell, rent or trade personal data.


7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse.


8. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements


9. Third-Party Services

Our services may rely on third-party infrastructure providers, including telecommunications and messaging platforms. These providers process data in accordance with their own privacy policies and applicable regulations.


10. Healthcare Disclaimer

ProLine Agents LLC provides communication technology services only. We do not provide medical advice, diagnosis, or treatment. All clinical decisions and patient care services are handled solely by the licensed dental practice.


11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Opt out of communications at any time

Requests may be submitted using the contact information below.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.


13. Contact Information

If you have questions regarding this Privacy Policy, please contact:

ProLine Agents LLC
Email: info@ProLineAgents.com
Website: https://ProLineAgents.com