WASATCH FRONT SERVICE OPERATORS

You made the phone ring. Keep the opportunity.

Your team answers normally. ProLine Agents handles missed, overflow and after-hours calls, captures the details and alerts your team.

Built for local service businesses. Human handoff or priority callback is part of the standard configuration.

ProLine Agents communication logo

WASATCH FRONT SERVICE DEMANDS

Urgent callers rarely wait for voicemail.

When a caller needs timely service, an unanswered call can become a lost opportunity.

Your team may be on a job, driving, helping another customer, or off the clock. This provides a controlled backup when nobody can answer.

OPERATIONAL FLOW

A Reliable Dispatch Workflow
For Your Team

Your phone rings normally. The backup answers when routed, captures the essential details, and sends a concise alert.

STEP 01

Your team answers

Customer calls your regular business number. Your internal dispatch phone rings as usual.

STEP 02: ACTIVE BACKUP

Automated Assistant

After the configured no-answer or after-hours route, the virtual assistant answers and identifies the caller’s need.

STEP 03

Information Recorded

Captures caller name, callback number, service address or city, issue, urgency, preferred timing, and whether a human was requested.

STEP 04

Owner Notified

Sends the configured owner alert with the captured details and a clear priority-callback flag when needed.

LIVE PLUMBING DEMO

Try the Live Call Demo

Try the plumbing demonstration. Pretend your water heater is leaking. Use fictional details. This is not a real dispatch service. Calls may be recorded and transcribed.

  • Issue, stated urgency, and preferred timing

Owner alert method will use the simplest reliable HighLevel configuration validated during setup.

OPERATIONAL SAFETY PROTOCOLS

Clear Boundaries.
No Unsupported Claims.

The assistant follows an approved script and clear boundaries designed to protect the customer experience.

Definitive Rules of Engagement

The validation standard is simple:

  • No diagnosis, troubleshooting, invented pricing, guaranteed arrival time, or confirmed appointment unless a real booking action succeeds. Transfer when configured; otherwise mark HUMAN REQUESTED – PRIORITY CALLBACK.

Operator-Controlled Parameters

Each client approves the business facts, service area, urgent-situation language, and human escalation path used in the standard configuration.

No autonomous promises. Owner alerts use only the simplest reliable HighLevel configuration confirmed during setup.

WHO IT HELPS

Built for owner-led local service businesses

Best suited to local service businesses where unanswered, overflow, or after-hours calls can become lost jobs. Plumbing and garage-door scenarios are the first validation demos; other industries come only after demand is proven.

  • Owner-led local service businesses with time-sensitive inbound calls; plumbing and garage-door examples are validation demos, not customer deployments.

Utah / Wasatch Front validation program.

WASATCH FRONT FOUNDING INITIATIVE

Founding Pilot Scope

Transparent validation pricing with usage billed separately. No unverified contract, discount, timeline, or performance promises.

Every Plan Includes

  • Standard configuration, approved business facts, human escalation, owner alerts, testing, and a 30-day scorecard.

Clear Operational Boundaries

  • No diagnosis, troubleshooting, invented pricing, guaranteed arrival time, or confirmed appointment unless a real booking action succeeds.

CLEAR LOGISTICS

Precise Answers
For Owners

You operate a field service business where reliability matters. We provide transparent information about how our voice systems function, what they handle, and how they support your reputation.

Need tailored agent scripts? Connect with our local team.

Does this replace my office staff or dispatchers?

No. ProLine is designed to support your existing team, not replace them. It acts as a backup that manages peak call volume, after-hours inquiries, and overflow when your staff is busy.

Do I have to change my current business phone number?

No. You keep your existing business number. We set up conditional call forwarding so calls route to your automated assistant only after 3 rings unanswered or outside normal business hours.

How does human handoff work if a caller requests a real person?

If the caller requests a team member, the system immediately transfers the call to your on-call technician or sends a priority alert to your phone via SMS.

Will the assistant provide pricing or diagnose repairs?

Only with your authorization. The assistant follows strict protocols you set. It collects basic information, confirms service addresses within the approved operational area, and schedules evaluation appointments without offering unapproved technical or pricing details.

Is the live interactive demo available now?

We are finalizing workflows with our founding cohort. Public demos will be available after completed field testing.

WASATCH FRONT REVENUE RECOVERY SYSTEM

Find out what happens to the calls your team cannot answer.

A 15-minute Revenue Leak Review is a short conversation about what currently happens to unanswered calls.

15-minute review • Utah service operators only • No commitment